Problem Connecting Help Guide

Discussion in 'The World Message Board' started by calmchaos, Jun 7, 2015.

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  1. calmchaos

    calmchaos Moderator Staff Member Senior Member

    Local Time:
    1:35 AM



    The server is offline permanently, and the project is dead.









    Problem Connecting Help Guide

    Step 1: Do you have an alpha/beta key?
    The game can only be played on Fridays and Saturdays during US Eastern time for those who lack a key.
    If you have a key, skip to Step 3; otherwise, continue.
    Step 2: Is it Friday or Saturday, US Eastern time?
    Yes = continue / No = wait and try again on one of those days.
    Step 3: Do you have the latest version of the game?
    The latest version can be found here: N/A
    If you have it, continue; otherwise, download it and try again.
    Step 4: Are you running the game as an administrator?
    Sometimes, computers refuse to allow programs to perform certain actions without administrator permission.
    Right click the game's launcher and select "Run as Administrator."
    Step 5: Are you sure that your firewall or antivirus is not blocking the game?
    Make an exception for the game in both, just in case. Different systems and antivirus have different methods for doing this, so you will have to Google it if you do not know how.
    Step 6: If all of this fails, run a full system scan with your antivirus.
    Your computer may be infected with a virus that has meddled with your outgoing and incoming internet connections. This is unlikely, but you should check anyway.
    Step 7: Send a private message to Siegfre.
    If steps 1-6 failed to fix your problem, then you may be having a specialized issue. The client is still in alpha, so the information you send Siegfre could be vital in fixing an error in the game.

    Please go to the folder called "[TheWorld]Client_Data."
    Find the file called "output_log.txt."
    In the private message you send to Siegfre, include that file.


    If you have any additional steps that may be helpful, feel free to post them here. I'll update the guide as necessary.
    Last edited: Jun 2, 2018
  2. calmchaos

    calmchaos Moderator Staff Member Senior Member

    Local Time:
    1:35 AM
    Jan. 2, 2016

    UPDATE: The server is currently offline. When it comes back online, this thread will be updated to reflect as such.
  3. AzureKite

    AzureKite Well-Known Member Senior Member Indiegogo Backer

    Local Time:
    2:35 AM
    How long as the server been down now?
  4. calmchaos

    calmchaos Moderator Staff Member Senior Member

    Local Time:
    1:35 AM
    Quite a while I believe. For some stupid reason, it didn't occur to me until recently to um... update this thread with that information. My bad.
    AzureKite likes this.
  5. AzureKite

    AzureKite Well-Known Member Senior Member Indiegogo Backer

    Local Time:
    2:35 AM
    kpTtT.gif your reaction?
    archaicINF and calmchaos like this.
  6. calmchaos

    calmchaos Moderator Staff Member Senior Member

    Local Time:
    1:35 AM
    Jan 24, 2016
    UPDATE: The server is back online.
    SaguraKirux likes this.
  7. Shade_of_Hades

    Shade_of_Hades New Member

    Local Time:
    2:35 AM
    That's awesome to hear, can't wait till Friday or Saturday so I can have a chance to experience "The World".
    I love .hack so I've been looking for something like this for quite some time now, I'm ashamed I didn't come across it sooner to be honest.
  8. MavrickZERO

    MavrickZERO Member

    Local Time:
    12:35 AM
  9. calmchaos

    calmchaos Moderator Staff Member Senior Member

    Local Time:
    1:35 AM
    Aug. 7, 2016
    UPDATE: I attempted to log in, but could not connect. It appears the server is offline.
  10. calmchaos

    calmchaos Moderator Staff Member Senior Member

    Local Time:
    1:35 AM
    Aug. 8, 2016
    UPDATE: Confirmed that the server is indeed offline. The notice at the top of the thread has been edited to display that.
  11. calmchaos

    calmchaos Moderator Staff Member Senior Member

    Local Time:
    1:35 AM
    Updated the op to accurately reflect the status of the server and the project itself.
    Morgue likes this.

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